Complaint Policy

At the L Makeup Institute, we are always receptive to suggestions and ideas from our students. Should our students wish to share ideas, insight or constructive comments we recommend that they bring their thoughts to any staff member, educator, or administrator. If the student wishes to file a complaint, the L Makeup Institute will make every attempt to resolve any student complaint that is not frivolous or without merit in compliance with L Makeup Institute’s Complaint Procedures below. Students must exhaust the institution’s internal complaint process before submitting their complaint to the State Agency or Accreditor. If, as a student, you were not provided with this information, please inform school management.

All State and Accrediting Commission of Career Schools and Colleges (ACCSC) complaint procedures are posted in the Student Lounge, on the website, and in the Student Policy Handbook.

All complaint forms are available through the Admissions office.

Complaint Procedure

Evidence of final resolution of all written complaints will be retained in school files in order to determine the frequency, nature, and patterns of complaints for the institution. The following procedure outlines the specific steps of the complaint process.

  1. The student is required to register their complaint in writing on the designated form provided by the institution within 30 days of the date that the act which is the subject of the grievance occurred.
  2. The complaint form will be given to the Education Director.
  3. The complaint will be reviewed by the Education Director and a response will be sent in writing to the student within 30 days of receiving the complaint with one of three outcomes:
    1. The initial response may not provide for final resolution of the problem, but will notify the student of continued investigation and/or actions being taken regarding the complaint.
    2. If final resolution is provided to the student and the student disagrees with the decision or if the student is not able to file a complaint with the school, the student may file a complaint with the applicable state agency or accreditor:

TEXAS STUDENTS

This school has a Certificate of Approval from the Texas Workforce Commission (TWC). The TWC-assigned school number is: S.5647. The school’s programs are approved by TWC. Information on filing a complaint with TWC can be found on TWC’s website at www.texasworkforce.org/careerschoolstudents.

NEVADA STUDENTS

This school is Licensed by the Commission on Postsecondary Education. Information and complaint forms, is available at www.cpe.state.nv.us.

ALL STUDENTS

L Makeup Institute is Accredited by the Accrediting Commission of Career Schools and Colleges (ACCSC). For further information on ACCSC’s procedures for handling complaints and complaint for, please visit the Commission’s website at www.accsc.org.

  1. If the complaint is of such nature that it cannot be resolved by the school, the school will refer it to an appropriate agency, if applicable
  1. Depending on the extent and nature of the complaint, interviews with appropriate staff, faculty and other students may be necessary to reach a final resolution of the complaint.
  2. In cases of extreme conflict, it may be necessary to conduct an informal hearing regarding the complaint. If necessary, management will appoint a hearing committee consisting of one member selected by the school who has had no involvement in the dispute and who may also be a corporate officer, another member who may not be related to the student filing the complaint or another student in the school, and another member who may not be employed by the school or related to the school owners. The hearing will occur within 60 days of committee appointment. The hearing will be informal with the student presenting his/her case followed by the school’s response.  The hearing committee will be allowed to ask questions of all involved parties. Within 15 days of the hearing, the committee will prepare a report summarizing each witness’ testimony and a recommended resolution for the dispute. School management shall consider the report and either accept, reject, or modify the recommendations of the committee.

see what our students have to say

star

I would have never been able to get the kind of training anywhere else that caters to my needs as a person. The small class sizes, products and teachers that are stars in their fields make a great learning environment. I have no doubt that I'll be back to take any new courses that become available in the future.

Harmony R.

Harmony R.

Honestly, joining this program was the best decision I could have ever made for myself. I’ve never felt so sure of myself or my place in life until now. And I couldn’t of asked for a better group of classmates & teachers to share this experience with. I felt like the curriculum was very thorough and I learned more than what I could have done on my own if I just tried to get into the MUA career by myself. This school has helped me make many great connections with people in the industry. I strongly recommend this school to anyone who is considering becoming an MUA.

Jacqueline Z.

Jacqueline Z.

star

This school was everything I never imagined, I learned things that I never new I had interest in. The staff believed in me more then I did in myself! This is the best risk I have ever taken, and will always remember my first day like it was yesterday. Thank you to everyone that made it happen. I highly recommend this school to anyone that has passion for the artistry. I love my L makeup institute!

Alexi H.

Alexi H.

star

Such an amazing experience here! The school is not only bigger and better than I imagined but the people here are so kind and it feels so comfortable. I love that it's a very safe and professional environment here!!

GiGi R.

GiGi R.

Awesome school for those wanting to learn/develop their skills in makeup applications or special effects as well as how to be marketable upon graduation!

Sasha

Sasha

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📣 HUGE NEWS FROM TEXAS! ✨
 
We’re proud to announce that L Makeup Institute – Texas Campus has been recognized by the Accrediting Commission of Career Schools and Colleges (ACCSC) with TWO prestigious honors:
 
🏅 School of Distinction (2021–2022)

🏆 School of Excellence (2024–2025) — ACCSC’s highest award, recognizing top-tier institutions with outstanding student achievement and educational quality.
 
The School of Excellence Award is a highly selective honor. In the 2023–2024 cycle, only 19 out of 575 accredited schools received this recognition—just 3.3% of all ACCSC institutions.
 
This milestone reflects the passion, talent, and dedication of our incredible Texas students, staff, and instructors. We couldn’t be more proud of what we’ve built together. 💪
 
Thank you for being part of our journey. The best is yet to come! 🌟
 
#LMakeupInstitute #LMITexas #SchoolOfExcellence #SchoolOfDistinction #ACCSC #MakeupSchool #EstheticsSchool #BeautyEducation #LMI #TexasBeautyIndustry #MakeupArtistLife #ProudMoment
After an incredible week of college and career tours — including visits from some amazing high schoolers — we’re more inspired than ever to welcome the next generation of artists! 🎨💄

If you’re passionate about makeup and beauty, now is the time to take the next step. ✨ Enroll at L Makeup Institute!

📍 Las Vegas, NV – Text 725-465-8821
📍 Dallas, TX – Text 830-745-4764

📩 Want more info? Fill out our quick inquiry form, just click the link 🔗

Turn your creativity into a career at L Makeup Institute! 💫 

#LMakeupInstitute #CollegeTours #FutureMUAs #EnrollNow #BeautySchoolDreams #Makeup #MakeupSchool #MUA #Art #Talent #Greatness #Inspired #Inspiration
✨ Ready to turn your passion into a career? Enroll now at L Makeup Institute — where artistry meets excellence! ✨

📍 Las Vegas, NV – Text 725-465-8821
📍 Dallas, TX – Text 830-745-4764

💻 Want more info? Fill out our quick inquiry form, just click the link 🔗 

📚 Become a certified Professional Makeup Artist and start doing what you love! 💄 

Congrats, Vivi! @dfwmakeupartistvivi 

#LMakeupInstitute #EnrollNow #MakeupSchool #BeautyCareer #Glam #Talent #Art #ArtistoftheMonth #Beauty #Professional #Photoshoot #Hardwork
Now Enrolling! Start your Career in Esthetics. Skin is in🌱. DM us for more information 😃
✨ Glam goals, mastered! ✨ Big, bold waves and flawless glam brought to life by our talented student professional, Xochitl Castillo. 💄💫 @xoxodollglam 

#GlamQueen #BeautyByXochitl #StudentProfessional #MakeupGoals #HairGoals #FlawlessFinish #BeautySchoolSuccess #ConfidentlyYou #LMakeupInstitute #LMI #GLAM #BEAUTY #ART #TALENT #MUA

Accredited by

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our locations

Las Vegas, NV

440 S Rampart Blvd B130,
Las Vegas, NV 89145

702.685.9298

CAMPUS HOURS
Monday-Thursday:
7:00 AM-6:00 PM
Friday-Sunday:
CLOSED
*Appointments Recommended*

Southlake, TX

112 State St
Southlake, TX 76092

702.685.9298

CAMPUS HOURS
Monday-Thursday:
7:00 AM-6:00 PM
Friday-Sunday:
CLOSED
*Appointments Recommended*